FAQs

1. Q: What is your return/exchange policy?

A: Please click on the link "Shipping Policy" at the bottom of any page for terms, conditions and instructions.

2. Q. Do you have a physical store location? I do not normally purchase clothing online.

A: We are a Canadian online business based in Richmond Hill, Ontario. We recognize the convenience of online shopping and that it often supersedes the valuable time spent travelling store to store.  We test our products for quality, comfort and durability. If you have any questions or are hesitant to purchase clothing online, it is highly recommended you CONTACT US with any questions you may have for fit, sizing, colour etc...Like your own personal shopper! Product reviews also provide valuable information from people who have already purchased the product. We are happy to be of assistance with all your questions. 

3. Q: In what currency do you sell product?

A: Our store currency is in CAD.  This provides all Canadians the opportunity to shop online rather than having to search across the boarder and pay with a foreign currency.

4. Q: Where is your sizing information?

A: Where possible, we included a size chart for each product or details within the product description for sizing information and in some cases, may include differences in sizing for regions such as North America or Europe. If regional differences are not included, the sizing will likely be North American (Canada/US). *A word of caution if you are accustomed to Canada/US sizing and are considering purchasing from a European manufacturer (i.e. Product Description states "MADE IN ITALY" for example), consider erring on the side of caution and order one size up. If detailed sizing information is not available or you have additional questions, please Contact Us.  We recommend you review sizing charts carefully as our products are sourced from many countries and sizing differs slightly.

5. Q: How do I care for my garments to ensure longevity of wear and maintain their original fit and ensure they don't stretch?

A: Please see label and follow washing instructions. Failure to do so runs the risk of your garments losing their original appeal and fit. To care for your garments and ensure longevity of wear and original fit, it is highly recommended you wash your hosiery in a washable mesh bag with like colours and set the washing machine to gentle cycle. Do not place them in a heavy washing load (unless placing them in a mesh bag) or else you run of risk of stretch and tear. Unless otherwise stated in the garment label, it is highly recommended you wash leggings, with like colours and in cold water (Do not bleach or place in the dryer. Line dry is best. Do not iron. Do not dry clean.) 

6. Q: What does denier mean? 

A: The denier of nylons, pantyhose and tights  relates to the thickness of the fabric from which the tights had been woven. The size of denier ranges from 5 to one hundred+, with 5 being essentially the most sheer. Normally, the higher the denier, the thicker and extra sturdy the tights will be. The range of denier defines the classes of hosiery and tights such as ultra sheer, sheer, semi-opaque, opaque, thick opaque and mega thick opague. Extremely sheer and sheer tights are nice for a naked leg look and great for the warmer seasons and some include a sandal toe.  Semi-opaque, opaque, mega opaque tights give your legs warmth and are extra durable than sheer. They are excellent for the winter because the thickness of the weave will keep your legs warm. When you're choosing the perfect tights for your self, take into account denier for sturdiness, season for thickness of weave and the look you need to achieve.

7. Q: What is the difference in material between Nylon, Polyester, Polyamide, Spandex, Lycra, Elastin/Elastane, Microfibre, Lurex? 

A: Spandex, Lycra or Elastin/elastane is a synthetic fiber known for its exceptional elasticity. It is stronger and more durable than natural rubber. The name "spandex" is an anagram of the word "expands".

Microfiber or microfibre is synthetic fiber finer than one denier (see FAQ 2 above for explanation of denier). The most common types of microfibers are made from polyesters, polyamides (e.g., nylon) or a modification of polyester, polyamide, and polypropylene. 

Pantyhose are usually made of nylon, or of other fabrics blended with nylon. Nylon is designated to a family of synthetic polymers known generically as aliphatic polyamides.

Lurex is the registered brand name for a type of yarn with a metallic appearance. The yarn is made from synthetic film, onto which a metallic aluminum, silver, or gold layer has been vapourized.

8. Q: What if a product is not shown or is otherwise unavailable in my size or colour?

A: Please "Contact Us" and we will do our best to accommodate you. 

9. Q: Can I combine sales and discounts?

A: No, you cannot combine offers and will be provided with the best sale or discount.



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